Return & Exchange

1. Eligibility for Returns

To be eligible for a return or exchange, your item must:

Be unused, unwashed, and in its original condition
Include all original tags and packaging
Be returned within 14 days of delivery

Unfortunately, we cannot accept returns for:

Items that have been used, washed, or damaged after delivery
Sale or discounted items (unless faulty)
Custom or personalized orders

2. How to Request a Return

To start a return or exchange, please contact us at:
📩 aegeanloomuk@gmail.com with your order number and the reason for your return.
We’ll provide you with return instructions and the correct return address.

Please do not send items back without contacting us first.

3. Return Shipping

Customers are responsible for the return shipping costs unless the item is faulty or incorrect.
We recommend using a tracked shipping service as we cannot be held responsible for lost returns.

If a replacement is requested, we will cover the cost of reshipping the new item.

4. Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, a refund will be processed to your original payment method within 5–10 business days.
Please note that:

Original shipping fees are non-refundable.
Depending on your bank, it may take a few additional days for the refund to appear in your account.

5. Exchanges

If you’d like to exchange your item for another colour or style, please note this in your return email.
We’ll do our best to accommodate your request depending on stock availability.

6. Damaged or Faulty Items

We take great care in checking each product before dispatch.
However, if your item arrives damaged or faulty, please contact us within 7 days of delivery with a photo and order details.
We’ll arrange a replacement or full refund as soon as possible.

7. Our Promise

At Aegean Loom, we value your satisfaction and trust.
Every peshtemal and textile is woven with love and attention — and we’ll always do our best to make sure you’re happy with your experience. 🌿